CreativEase 3.x Technical Support FAQs -- [Windows, for Adobe, Cyberlink, Magix and VEGAS/OFX]

1. The serial number that you sent me does not work. Most commonly, check to make sure you run the installer that matches your purchase. Note that your serial number will only work for the video editing software you purchased for - other versions cannot be installed. CreativEase 3.x and 4.x do not accept CreativEase 1.x-2.x serial numbers. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. How do I install in two different versions of Premiere Pro? First install in your latest version of Premiere Pro, which our plugin installer will likely recognize and find automatically. Then run our installer again, but use the Browse button that will appear (in the next installer panel after you enter your Name and Serial number info) to select the MAIN folder of your earlier Premiere Pro version, such as c://Program Files/Adobe/Adobe Premiere Pro CS6.

3. How do I uninstall CreativEase?
Choose Uninstall Masters from Start > All Programs > Pixelan Masters menu and select CreativEase. Or use your Windows control panel to uninstall.

 

4. CreativEase are installed in Vegas, but the Effects Browser images appear noticeably darker or a different color than my actual footage. What is wrong? If your Vegas project properties Pixel format is "32-bit floating point (full rnage)" and Compositing gamma is "1.000 (linear)" the Effects Browser images will appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this. Also note that if Vegas project properties View transform is "On" the colors in Effects Browser images will not exactly match the Vegas preview.appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this.

5. I see a black screen (or other odd results) in my preview... how do I fix that? CreativEase are hardware-accelerated plugins and use your computer's video/graphics chip to accelerate its rendering. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying CreativEase. In that case, please follow these steps:
a. Run our small Pixelan Render Controller app located in your Start > All Programs > Pixelan > Masters folder. It will quickly show you the available renderers.
b. Use the Default renderer menu at the top of the app's window to switch the render engine to a different renderer that reports O.K. (Direct3D 10 is recommended, if it shows O.K. for all its aspects). Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan Render Controller app and click the Export text report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form.

6. Does the After Effects versions also work in Premiere Pro? Sorry, no. Each plugin has different code and only works in the video editing program specified. The good news is that any buyer/user of one version of any of our plugins can buy an additional version for HALF-price!

Learning More About CreativEase Plugins 3.x -- Tutorials & Help/Tips

 

Click below to learn more about...

 

...the Adobe Premiere Pro/Premiere Elements [Windows version]

...the Adobe After Effects [Windows version]

...the VEGAS Pro/VEGAS Movie Studio version

...the CyberLink PowerDirector version

...the Magix Movie Edit Pro/ Video Pro version

...the Adobe Photoshop [Windows version]

go to CreativEase's main help page