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CreativEase 4.x Technical Support FAQs -- [Windows, for Cyberlink, Magix and VEGAS/OFX]

1. The serial number that you sent me does not work. Most commonly, check to make sure you run the installer that matches your purchase. Note that your serial number will only work for the video editing software you purchased for - other versions cannot be installed. CreativEase 3.x and 4.x do not accept CreativEase 1.x-2.x serial numbers. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. How do I uninstall CreativEase?
Run Add or Uninstall Plugins from Start > Pixelan FX menu, select Add or remove components, uncheck CreativEase and click Next. To uninstall all plugins select Remove all components and click Next. Or use your Windows control panel to uninstall.

3. How do I activate CreativEase?
Run  Activate Plugins app from your Start > Pixelan FX menu, enter your serial number or license key and click Activate button. Then re-start your video editing program.

4. Blur-Sharpen Tools are installed in Vegas, but the Effects Browser images appear noticeably darker or a different color than my actual footage. What is wrong? If your Vegas project properties Pixel format is "32-bit floating point (full rnage)" and Compositing gamma is "1.000 (linear)" the Effects Browser images will appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this. Also note that if Vegas project properties View transform is "On" the colors in Effects Browser images will not exactly match the Vegas preview.

5. I see a black screen (or other odd results) in my preview... how do I fix that? Blur-Sharpen Tools are hardware-accelerated plugins and use your computer's video/graphics chip to accelerate its rendering. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying Blur-Sharpen Tools. In that case, please follow these steps:
a. Run our small Pixelan FX Controller app located in your Start > Pixelan FX menu.
b. Use the Default renderer menu at the bottom of the app's window to switch the render engine to a different renderer (OpenGL for example). Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan FX Controller app and click the Export Text Report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form.

Learning More About Blur-Sharpen Effect Plugins -- Tutorials & Help/Tips

Click below to learn more about...

...the Adobe Premiere Pro/Premiere Elements [Windows version]

...the Adobe After Effects [Windows version]

...the VEGAS Pro/VEGAS Movie Studio version

...the CyberLink PowerDirector version

...the Magix Movie Edit Pro/ Video Pro version