DissolveMaster 1.x Technical Support FAQs -- [Windows, for Adobe, Cyberlink, Magix and VEGAS/OFX]

1. The serial number that you sent me does not work. Most commonly, check to make sure you run the installer that matches your purchase. Note that your serial number will only work for the video editing software you purchased for - other versions cannot be installed. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. How do I install DissolveMaster in two or more different versions of Premiere Pro? If you want to install in all Creative Cloud versions, run the installer and in 'Information' panel select 'Installation Type: Simple Install...'.

If you want to install only in some versions or in older version like CS6, select 'Installation Type: Custom Install...' and install in your latest version of Premiere Pro first, which the DissolveMaster installer will likely recognize and find automatically. Then run the installer again, select 'Installation Type: Custom Install...', but use the Browse button that will appear in the 'Destination' panel to select the MAIN folder of your earlier Premiere Pro version, such as C:\Program Files\Adobe\Adobe Premiere Pro CS6.

3. How do I uninstall DissolveMaster?
Choose Uninstall Masters from Start > All Programs > Pixelan Masters menu and select DissolveMaster. Or use your Windows control panel to uninstall.

4. DissolveMaster is installed in Vegas, but the Effects Browser images appear noticeably darker or a different color than my actual footage. What is wrong? If your Vegas project properties Pixel format is "32-bit floating point (full rnage)" and Compositing gamma is "1.000 (linear)" the Effects Browser images will appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this. Also note that if Vegas project properties View transform is "On" the colors in Effects Browser images will not exactly match the Vegas preview.

5. I see a black screen (or other odd results) in my preview... how do I fix that? DissolveMaster is a hardware-accelerated plugin which uses your computer's video/graphics chip to accelerate its rendering. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying DissolveMaster. In that case, please follow these steps:
a. Run our small Pixelan Render Controller app located in your Start > All Programs > Pixelan > Masters folder. It will quickly show you the available renderers.
b. Use the Default renderer menu at the top of the app's window to switch the render engine to a different renderer that reports O.K. (Direct3D 10 is recommended, if it shows O.K. for all its aspects). Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan Render Controller app and click the Export text report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form.

6. Does the After Effects version also work in Premiere Pro? Sorry, no. Each plugin has different code and only works in the video editing program specified. The good news is that any buyer/user of one version of any of our plugins can buy an additional version for HALF-price!

Learning More About DissolveMaster 1.x -- Tutorials & Detailed Help

Click below to learn more about...

 

...the Adobe Premiere Pro/Premiere Elements [Windows version]

...the Adobe After Effects [Windows version]

...the VEGAS Pro/VEGAS Movie Studio version

...the CyberLink PowerDirector version

...the Magix Movie Edit Pro/ Video Pro version