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Pixelan BlurMaster, The Ultimate Dissolve Transitions Plugin
overviewplugin demoreviews
supportBlurMaster Price for Adobe Premiere Pro, Premiere Elements, Sony Vegas Pro, Vegas Movie Studio, After Effects, CyberLink PowerDirector, Magix Movie Edit Pro, Magix Video Pro. Bundle savings on Pixelan video effects plugins convert prices to your currency Special deals for existing users of Pixelan plugins Click here to BUY Pixelan video effects plugins

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BlurMaster is a video transitions plugin for Windows, including Windows 10. Sorry, we have no Mac versions currently, but may soon!
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BlurMaster Help and Tutorials


BlurMaster Technical Support FAQs

Technical Support FAQs

Need help? Try here first. Click here for answers to frequently asked tech support questions.

  BlurMaster Purchase Re-Download

Re-Download a Purchase

Re-downloads of prior purchases are always FREE from us. No worries if your computer crashes!

BlurMaster -- Tutorials, Tips, Learing More

Learn More

Click here to jump lower on this page for BlurMaster tutorials and detailed help.

  BlurMaster Technical Supprt Request

Help! Contact Us!

If our FAQs and other resources are not solving your issue, click here to contact us!


Technical Support FAQs


1. The serial number that you sent me for BlurMaster does not work. Most commonly, check to make sure the entered name field in our installer matches exactly what we sent to you (not what your PC automatically enters). Also, make sure there is not a blank space before or after the entered name or serial number (which can inadvertently sneak in if you copy/paste the info). Keep in mind our serial numbers are cASE-sensitive. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. Why is an X appearing over the BlurMaster transition? An X means you have the DEMO version installed. The demo overlays an X on the plugin’s output. Upon purchasing, the X will automatically disappear. If you have installed the purchased version and you are still seeing an X, it could be the project file cache in Premiere or Vegas. One easy way to manually clear that cache in either program by doing a "Save As..." on your project file. Or you can render final output which should not show the X. If the problem still persists, next try applying BlurMaster in a fresh project. If the X appears there, it is probably a minor Windows Registry issue which can be solved by running a freeware registry cleaner from a reputable source, such as here (download.com). After you use the cleaner, re-install BlurMaster.

3. How do I install BlurMaster in two different versions of Premiere Pro? First install in your latest version of Premiere Pro, which the BlurMaster installer will likely recognize and find automatically. Then run the installer again, but use the Browse button that will appear (in the next installer panel after you enter your Name and Serial number info) to select the MAIN folder of your earlier Premiere Pro version, such as c://Program Files/Adobe/Adobe Premiere Pro CS5.

4. I ran your Hardware Checker app before buying, and it showed my system does not have DirectX compatibility, but does have OpenGL compatibility. How do I switch BlurMaster's renderer to OpenGL? Please see our answer to the next question below.

5. I see a black screen (or other odd results) in my preview... how do I fix that? BlurMaster is a hardware-accelerated plugin which uses your computer's video/graphics chip to accelerate its rendering. Therefore, a DirectX 9 compatible graphics card is required. A DirectX 10 compatible card with at least 512 MB video memory is recommended for HD and high bit-depth editing. Intel GMA 8xx and 9xx video are not supported, for example. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying BlurMaster. In that case, please follow these steps:
a. Run our small Pixelan Render Controller app located in your Start > All Programs > Pixelan > Masters folder. It will quickly show you the available renderers.
b. Use the Default renderer menu at the top of the app's window to switch the render engine to a different renderer that reports O.K. (Direct3D 10 is recommended, if it shows O.K. for all its aspects). Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan Render Controller app and click the Export text report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form. If you have Premiere Pro and use an NVIDIA Quadro video card, please also mention the card model in your email.

 

6. BlurMaster is installed in Sony Vegas, but the Effects Browser images appear noticeably darker or a different color than my actual footage. What is wrong? If your Vegas project properties Pixel format is "32-bit floating point (full rnage)" and Compositing gamma is "1.000 (linear)" the Effects Browser images will appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this. Also note that if Vegas project properties View transform is "On" the colors in Effects Browser images will not exactly match the Vegas preview.appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this.

7. I installed BlurMaster but it is not appearing in my video editing program... what's wrong?
a.
Please first check that you are looking in the right place within your editing software for BlurMaster. (To see where, click the Learning More link below for your BlurMaster version.) If you ARE looking in the correct place but still do not see BlurMaster, go to the next step below.
b. Re-start your video editing program, since new plugins are loaded then. If you still do not see BlurMaster, go to the next step below.
c. Did you recently download the BlurMaster installer from us instead of using an old download from a purchase made in prior months or years? To receive a fresh re-download, use our Re-Download a Purchase link above. If after running our latest installer you still do not see BlurMaster (after re-starting your computer), go to the next step below.
d. Please look at the name of the installer file you downloaded. Does it mention your video editing program? If not, you inadvertently got the wrong installer from our download page. Please discard the file and go back to our download page to get and install the correct one. If you still do not see BlurMaster in your video editing program after this step, please contact us and mention the steps here you have checked.

8. Does the After Effects version also work in Premiere Pro? Sorry, no. Each plugin has different code and only works in the video editing program specified. The good news is that any buyer/user of one version of BlurMaster can buy an additional version for HALF-price!

9. Can I install on more than one computer of mine? Our license allows use in two different computers by the same user (such as a laptop "for the road" and a desktop at home) IF the two computers are not used AT THE SAME TIME. To edit on two computers simultaneously, such as for a video production business, a HALF-price second license is available from us on our special order form for new users (or our upgrade form for users who have already purchased BlurMaster).


Learning More About BlurMaster -- Tutorials & Detailed Help

 

Click below to learn more about...


...the Adobe Premiere plugin version

...the Sony Vegas plugin version

...the Adobe After Effects plugin version

 

...the CyberLink PowerDirector plugin version

 

...the Magix Movie Edit Pro/Video Pro plugin version