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Pixelan FilmTouch 2.0, The Best Value Film Looks Plugin
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plugin demo

reviewssupportFilmTouch 2.0 Pricing for Adobe Premiere Pro, Sony Vegas, After Effects. Bundle savings on Pixelan video effects plugins Click here to BUY Pixelan video effects plugins Special deals for EXISTING users of Pixelan plugins convert prices to your currency

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FilmTouch is a video effects plugin for all versions of Windows, including Windows 8 and 10. Sorry, we have no Mac versions, but may soon!
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FilmTouch 2.0 Help and Tutorials


Filmouch 2.0 Technical Support FAQs

Technical Support FAQs

Need help? Try here first. Click here for answers to frequently asked tech support questions.

  FilmTouch 2.0 Purchase Re-Download

Re-Download a Purchase

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FilmTouch 2.0 -- Tutorials, Tips, Learing More

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Click here to jump lower on this page for FilmTouch 2.0 tutorials and detailed help.

  FilmTouch 2.0 Technical Supprt Request

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If our FAQs and other resources are not solving your issue, click here to contact us!


Technical Support FAQs


1. The serial number that you sent me for FilmTouch 2.0 does not work. Most commonly, check to make sure the entered Name field in our installer matches what we sent to you (not what your PC automatically enters). Also, make sure there is not a blank space before or after the serial number (which can inadvertently sneak in if you copy/paste the info). Keep in mind our serial numbers are cASE-sensitive. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. Why is an X appearing over the FilmTouch 2.0 effect? An X means you have the DEMO version installed. The demo overlays an X on the plugin’s output. Upon purchasing, the X will automatically disappear. If you have installed the purchased version and you are still seeing an X, it could be the project file cache in your video editing program. One easy way to manually clear that cache is to "Save As..." your project. Or you can render final output which should not show the X. If the problem still persists, next try applying FilmTouch in a fresh project. If the X appears there, it is probably a minor Windows Registry issue which can be solved by running a freeware registry cleaner from a reputable source, such as here (download.com). After you use the cleaner, re-install your purchased FilmTouch 2.0 (not the demo version).

3. How do I install FilmTouch 2.0 in two different versions of Premiere (or After Effects)? First install in your latest version of Premiere, which the FilmTouch installer will likely recognize and find automatically. Then run the installer again, but use the Browse button that will appear (in the next panel after you enter your serial number info) to select the MAIN folder of your earlier Premiere (or After Effects) version, such as c://Program Files/Adobe/Adobe Premiere Pro CS6.

4. I ran your Hardware Checker app before buying, and it showed my system does not have DirectX compatibility, but does have OpenGL compatibility. How do I switch FilmTouch 2.0's renderer to OpenGL? Please see our answer to the next question below.

5. I see a black screen (or other odd results) in my preview... how do I fix that? FilmTouch 2.0 is a hardware-accelerated plugin which uses your computer's video/graphics chip to accelerate its rendering. Therefore, a DirectX 9 compatible graphics card is required. A DirectX 10 compatible card with at least 512 MB video memory is recommended for HD and high bit-depth editing. Intel GMA 8xx and 9xx video are not supported, for example. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying FilmTouch. In that case, please follow these steps:
a. Run our small Pixelan Render Controller app located in your Start > All Programs > Pixelan > Masters folder. It will quickly show you the available renderers.
b. Use the Default renderer menu at the top of the app's window to switch the render engine to a different renderer that reports O.K. (Direct3D 10 is recommended, if it shows O.K. for all its aspects). Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan Render Controller app and click the Export text report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form. If you use an NVIDIA Quadro video card, please also mention the card model in your email.

6. FilmTouch is installed in Sony Vegas, but the Effects Browser images appear noticeably darker or a different color than my actual footage. What is wrong? If your Vegas project properties Pixel format is "32-bit floating point (full rnage)" and Compositing gamma is "1.000 (linear)" the Effects Browser images will appear dark. Use the Vegas Gamma button at the bottom of the Effects Browser to compensate for this. Also note that if Vegas project properties View transform is "On" the colors in Effects Browser images will not exactly match the Vegas preview.

 

7. I installed FilmTouch 2.0 but it is not appearing in my video editing program... what's wrong?
a.
Please first check that you are looking in the right place within your editing software for FilmTouch 2.0. (To see where, click the Learning More link below for your FilmTouch 2.0 version.) If you ARE looking in the correct place but still do not see FilmTouch 2.0, go to the next step below.
b. Re-start your video editing program, since new plugins are loaded then. If you still do not see FilmTouch 2.0, go to the next step below.
c. Did you recently download the FilmTouch 2.0 installer from us instead of using an old download from a purchase made in prior months? To receive a fresh re-download, use our Re-Download a Purchase link above. If after running our latest installer you still do not see FilmTouch 2.0 (after re-starting your computer), go to the next step below.
d. Please look at the name of the installer file you downloaded. Does it mention your video editing program? If not, you inadvertently got the wrong installer from our download page. Please discard the file and go back to our download page to get and install the correct one. If you still do not see FilmTouch 2.0 in your video editing program after this step, please contact us and mention the steps here you have checked.

8. Does the After Effects version also work in Premiere Pro? Or vice versa? Sorry, no. Each plugin has different code and only works in the video editing program specified. The good news is that any buyer/user of one version of FilmTouch 2.0 can buy an additional version for HALF-price! (See the links in the next paragraph.)

9. Can I install on more than one computer of mine? Our license allows use in two different computers by the same user (such as a laptop "for the road" and a desktop at home) IF the two computers are not used AT THE SAME TIME. To edit on two computers simultaneously, such as for a video production business, a HALF-price second license is available from us on our special order form for new users (or our upgrade form for users who have already purchased FilmTouch 2.0).


Learning More About FilmTouch 2.0 -- Tutorials & Detailed Help


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