• Learning More About FilmTouch -- Tutorials & Detailed Help

General Technical Support FAQs

1. Why is an X appearing over the FilmTouch effects? An X means you have the DEMO version installed. The demo overlays an X on the plugin’s output. Upon purchasing, the X will disappear. If you have installed/activated the purchased version and you are still seeing an X, it could be the project file cache in Premiere or Vegas. One easy way to manually clear that cache in either program by doing a "Save As..." on your project file. Or you can render final output which should not show the X. If the problem still persists, next try applying FilmTouch in a fresh project.

2. I installed FilmTouch but it is not appearing in my video editing program... what's wrong?
a. Please first check that you are looking in the right place within your editing software for FilmTouch. (To see where, click the Learning More link below for your FilmTouch version.) If you ARE looking in the correct place but still do not see FilmTouch, go to the next step below.
b. Re-start your video editing program, since new plugins are loaded then. If you still do not see FilmTouch, go to the next step below.
c. Did you recently download the FilmTouch installer from us instead of using an old download from a purchase made in prior months or years? To receive a fresh re-download, use our Re-Download a Purchase link above. Run the installer and look in its window. Does it mention your video editing program? If not, you inadvertently got the wrong installer. If after running our latest installer, completing the installation and re-starting your computer you still do not see FilmTouch effects, please contact us and mention the steps here you have checked.

3. I see only one item per FilmTouch effect in my video editing program. Where are pre-made effects?
Some of our plugins come with many hundreds of pre-made effects/transitions and it is not possible to present all as separate items in your video editing software. Pre-made effects/transitions are available through the plugin interfaces in a large animated Effects Browser window to easily compare/choose presets and effect variations. (To see how to apply FilmTouch and open Effects Browser window, click the Learning More link below for your FilmTouch version.)

4. Which version(s) of Pixelan plugins I have installed?
Windows: An easy way to check this, is to look in your Start menu for Pixelan followed by product name.
• Pixelan Masters -- FilmTouch 2.x for Adobe, Cyberlink, Magix and/or VEGAS/OFX, individual installers.

• Pixelan FX -- FilmTouch 4.x for Cyberlink, Magix and/or VEGAS/OFX, All-in-One installer.
• Pixelan FX for Adobe -- FilmTouch 4.x for Premiere Pro and After Effects, multiplatform compatible, All-in-One installer.

macOS: Look in your Applications folder for Pixelan followed by product name.
• Pixelan FX for Adobe -- FilmTouch 4.x for Premiere Pro and After Effects, multiplatform compatible, All-in-One installer.

Version-specific Technical Support FAQs

FilmTouch 4.x for Cyberlink, Magix and/or VEGAS/OFX

FilmTouch 4.x for Premiere Pro and After Effects [Multiplatform version Windows]

FilmTouch 4.x for Premiere Pro and After Effects [Multiplatform version macOS]

FilmTouch 2.x for Adobe, Cyberlink, Magix and/or VEGAS/OFX

Learning More About FilmTouch -- Tutorials & Help/Tips

 

Click below to learn more about...

Adobe Premiere Pro/Premiere Elements plugin [Windows version]

Adobe After Effects plugin [Windows version]

Adobe Premiere Pro [Multiplatform version Windows]

Adobe After Effects [Multiplatform version Windows]

Adobe Premiere Pro [Multiplatform version macOS]

Adobe After Effects [Multiplatform version macOS]

VEGAS Pro/VEGAS Movie Studio plugin version

CyberLink PowerDirector plugin version

Magix Movie Edit Pro/Video Pro plugin version